eSIM Support and All Frequently Asked Questions
You can’t use an eSIM with a locked phone. To check whether your device is locked, please contact your carrier or check the [Settings] menu. If your phone is locked, you should contact your domestic carrier to unlock your phone before you can use the eSIM plan.
If you can’t access data after you activate the eSIM plan successfully, please make sure that [Data Roaming] is turned on.
Also, try restarting your phone.
In some cases, scanning the QR code may not set up the APN automatically. You can follow the instructions provided here to enter the APN information in your device manually.
Please contact Team WHIZ via for the APN information.
Yes. Please make sure that [Data Roaming] for the secondary line (the eSIM plan you’ve added) is turned on. To turn it on, go to [Settings] – [Cellular] and turn [Data Roaming] on. If you correctly set the eSIM plan you just added for using cellular data and disable the automatic switching of lines, no additional fee will be charged.