Help Center
eSIM Support and All Frequently Asked Questions
After Order
- How can I remove the eSIM plan after use?
- How can I disable the eSIM plan while it is in use?
- Can the QR code be reissued?
- Can I delete and reinstall my eSIM plan?
- Can I rescan the QR code after I have activated and deleted the plan once?
- Can I scan the same QR code with multiple phones?
- How can I check the balance or remaining data?
- How can I know which eSIM plan I am using for data?
- How can I install an eSIM plan manually?
- How can I install an eSIM plan by scanning?
- I’m worried about international roaming charges. How can I prevent any accidental usage of international roaming?
- Should I turn on the data roaming for using the eSIM plan?
- When does the eSIM plan start?
- How do I activate my eSIM plan on my phone?
- I entered the wrong email address during my purchase. How do I update my email in order to receive my eSIM plan?
- After ordering, when do I get my eSIM plan?