If you see the message “The eSIM card cannot be activated right now please try again later,” it indicates that the QR code was partially scanned due to poor connection. Try adding the eSIM plan manually while connected to a good network connection.
How to install an eSIM plan manually
The most recommended installation method is scanning the QR code. However, if you experience issues scanning the QR code, you may enter details manually.
For iOS:
1. Go to [Settings] – [Cellular] – [Add Cellular Plan] – [Enter Details Manually]
2. Enter ’SM-DP+ Address’ and ’Activation Code’ information provided in the email you received after purchase.
3. Your eSIM plan will be activated automatically as you set the details.
For Android:
1. Go to [Settings] – [SIM Card Manager] – [Add a Mobile Plan]
2. Go to [Scan Carrier QR code] – Tap [Enter Code] instead
3. Enter the ‘SM-DP+ Address’ and ‘Activation Code’ information provided in the email you received after purchase.
4. Tap [Connect] – [Add and use it now]
5. Your eSIM plan will be activated automatically as you set the details.
If you still need help, please contact us via [email protected].