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eSIM Support and All Frequently Asked Questions

eSIM Support Before Order

Before Order

23

How do I check if my Android device supports eSIM?
What is an eSIM?
What phone devices are compatible with the WHIZ’s eSIM service?
How do I check if my phone is unlocked?
Will there be any extra charges after or during the trip?
Should I buy my eSIM plan before traveling, or after I arrive at my destination?
I don’t have a PayPal account. Can I still make payment?
Which currency does WHIZ use?
Do you accept cash or any other forms of payment apart from PayPal?
Are voice calls and SMS available with the eSIM plan?
How many eSIMs can I have in per device?
Can I receive phone calls on my home country’s number?
Will eSIM China Plans provide an uncensored connection in China?
In which countries can I use eSIM Worldwide Plans?
In which countries can I use eSIM Europe Plans?
In which countries can I use eSIM Asia Plans?
In which countries can I use eSIM Africa Plans?
In which countries can I use eSIM America Plans?
In which countries can I use eSIM Oceania Plans?
Can I use a specific country’s IP address when I’m in a different location?
I have a plan to transit several other countries. Will I be able to use data in several countries with a single eSIM plan?
Which service carrier (mobile operator) will I be connected to?
How do I check if my Android device supports eSIM?

eSIM Support After Order

After Order

16

How can I remove the eSIM plan after use?
How can I disable the eSIM plan while it is in use?
Can the QR code be reissued?
Can I delete and reinstall my eSIM plan?
Can I rescan the QR code after I have activated and deleted the plan once?
Can I scan the same QR code with multiple phones?
How can I check the balance or remaining data?
How can I know which eSIM plan I am using for data?
How can I install an eSIM plan manually?
How can I install an eSIM plan by scanning?
I’m worried about international roaming charges. How can I prevent any accidental usage of international roaming?
Should I turn on the data roaming for using the eSIM plan?
When does the eSIM plan start?
How do I activate my eSIM plan on my phone?
I entered the wrong email address during my purchase. How do I update my email in order to receive my eSIM plan?
After ordering, when do I get my eSIM plan?

eSIM Support Troubleshooting

Troubleshooting

11

Error : You have lost data connectivity because you left your home network with data roaming turned off (Samsung Galaxy)
Error : Operation Code : 9, Error Code : 10014 (Google Pixel)
Error : The eSIM card cannot be activated right now please try again later.
Error : Data Plan Cannot Be Added. This code is no longer valid. Contact your network provider for more information.
Error : Invalid Activation Code. The activation code you are attempting to use is not valid. Contact your network provider for more information.
Error : Unable to Complete Data Plan Change. Your data plan could not be set up. Try again later.
Error : Cellular Plans from This Carrier Cannot Be Added. Your device can only use cellular plans from a different carrier.
I deleted an activated eSIM plan. Can I reinstall it?
What if the problem still persists after setting my APN?
How can I set my APN Manually?
What if I see the message “No network” after activation?

eSIM Support My Account

My Account

1

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