Help Center
eSIM Support and All Frequently Asked Questions
Troubleshooting
- Error : You have lost data connectivity because you left your home network with data roaming turned off (Samsung Galaxy)
- Error : Operation Code : 9, Error Code : 10014 (Google Pixel)
- Error : The eSIM card cannot be activated right now please try again later.
- Error : Data Plan Cannot Be Added. This code is no longer valid. Contact your network provider for more information.
- Error : Invalid Activation Code. The activation code you are attempting to use is not valid. Contact your network provider for more information.
- Error : Unable to Complete Data Plan Change. Your data plan could not be set up. Try again later.
- Error : Cellular Plans from This Carrier Cannot Be Added. Your device can only use cellular plans from a different carrier.
- I deleted an activated eSIM plan. Can I reinstall it?
- What if the problem still persists after setting my APN?
- How can I set my APN Manually?
- What if I see the message “No network” after activation?